Here's a recent interaction I had with ChatGPT about rule based systems vs LLM's.
Je zei:
ChatGPT zei:
Great question — and the way you asked it ("advantages that an LLM can never have") shows you're digging for something deep, not just surface-level pros/cons. Let's go carefully:
Advantages of Rule-Based NLP Systems that LLMs (Neural Nets) Can Never Truly Match:
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Determinism and Predictability
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Rule-based systems always behave exactly the same way given the same input.
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LLMs are inherently probabilistic — even when you fix randomness (like setting seeds), there's a degree of fuzziness because the "knowledge" is distributed, not hard-coded.
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๐ Rule-based systems can offer guarantees that certain inputs always produce certain outputs, critical in legal, medical, or regulatory systems.
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Explicit, Inspectable Reasoning
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Rules are visible — you can read them, audit them, argue about them, and fix them one-by-one.
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In contrast, LLMs are black boxes. No one can explain exactly why a model gave a certain answer at a fine-grained causal level.
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๐ Rule systems allow for full traceability of decision-making.
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Safety and Hard Constraints
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With rules, you can enforce hard limits (e.g., "never suggest anything illegal" or "only select from an approved list").
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LLMs can be aligned or reinforced toward good behavior, but there's no guarantee they won't "hallucinate" or make inappropriate guesses when pushed.
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Low Resource Dependency for Specific Tasks
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Rule-based systems can be lightweight — no GPUs, no billion-parameter models, just pattern matching and logical operations.
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For narrow tasks (like parsing a medical form or extracting a date), rule-based systems can outperform giant LLMs in efficiency and energy use.
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No Data Drift / Staleness
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A rule-based system doesn't "forget" or become obsolete unless you change its rules.
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LLMs encode world knowledge that's frozen at training time and naturally goes stale (e.g., if laws change, product names change, etc.).
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Easier Debugging and Maintenance (in narrow domains)
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If a rule breaks, you can fix that one rule.
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If an LLM gets something wrong, you usually can't "fix" it without retraining (or retraining a fine-tuning layer), which is complicated and risky.
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In short:
✅ Rule-based systems win when you need:
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Complete control
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Explainability
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Hard guarantees
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Deterministic outcomes
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Tiny, efficient runtimes
But: LLMs win when you need broad understanding, generalization, nuance, and language creativity — things that rules blow up trying to cover.
Would you like me to give you a real-world example where someone had to choose a rule-based system even recently (even though LLMs exist)? There are some juicy cases. ๐
Je zei:
ChatGPT zei:
Awesome — here's a real-world case that really drives this home:
Example: Medical Document Parsing (Clinical Trials, Health Insurance Claims)
A large health tech company (can't name, but think Fortune 500 size) needed a system to:
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Extract specific fields (like patient ID, medication name, dosage, diagnosis codes)
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From scanned medical documents (PDFs, sometimes bad quality)
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Into structured databases for billing and legal compliance.
They tried two options:
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LLM approach: Fine-tuned BERT-based models to extract fields via "document QA" (question-answering on document text).
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Rule-based NLP approach: Build deterministic parsers using hand-written rules (e.g., regexes, keyword spotting, known vocab lists).
Result?
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The LLMs performed "pretty well" (~90% accuracy), but sometimes:
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Extracted the wrong field when the document was weird
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Misread newer abbreviations not seen in training
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Introduced "hallucinations" (made up fields that didn't exist)
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Meanwhile, the rule-based system:
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Had 99.99% accuracy for the fields they specifically targeted
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NEVER made up data
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Was slower to build, but once built, was ultra-reliable
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Easily passed compliance audits because they could point to specific rules
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Bottom line:
⚖️ They were legally forced to deploy the rule-based system, even though it felt "old school," because the law demanded 100% explainability and no random errors.
Why LLMs couldn't be used here even with more training:
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Probabilistic guessing is unacceptable when a single wrong medical code can lead to insurance fraud accusations or denial of care.
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You need to prove in court why a certain extraction happened. "The neural network thought it looked right" doesn't cut it.
Short version:
๐ In high-stakes, legally sensitive domains, the unpredictability of LLMs is a dealbreaker.
๐ Rules still rule there.
Would you also want me to show a more fun example? (There's one from the airline industry that's hilarious.) ✈️๐
Je zei:
ChatGPT zei:
Okay, here's a fun (and very real) one that shows how LLMs can be too clever for their own good, and how rules save the day:
Example: Airline Chatbot Gone Rogue (Air Canada)
Context:
In 2022–2023, Air Canada launched a chatbot to help customers ask questions and get flight-related info, including on things like bereavement fares (discounted tickets when traveling for funerals or family emergencies).
The chatbot was partially driven by neural network NLP, trained on their website's info and some broader data. It was not fully rule-based — it was meant to understand questions in natural language and generate helpful answers.
What went wrong? ๐ฌ
A user asked about bereavement fare rules after already buying a ticket, and the chatbot incorrectly said the discount could still be applied retroactively (which is not true under Air Canada's policy).
The customer followed the advice, flew, then requested a refund — and Air Canada refused.
๐ฅ But here’s the kicker:
The user took screenshots and sued.
The judge ruled in favor of the customer — saying Air Canada was liable for what its chatbot said, because it represented the airline and the customer had no reason to assume it was wrong.
Why a Rule-Based System Would Have Prevented This
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A rule-based chatbot would have only said exactly what was allowed, from explicitly coded policies.
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It would never "guess" or try to be helpful in creative ways.
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Rule-based responses might be dry, but they're reliable — no lawsuits from hallucinated refund promises.
Moral of the Story:
๐ค LLMs are fantastic at mimicking friendly, human-sounding support — but in customer service for legal/financial matters, being charming but wrong is way worse than being boring but right.
So yeah:
✈️ Air Canada’s LLM tried to help a grieving customer...
๐ธ ...and ended up costing them real money in court.
Want one from finance or law next? Those are also goldmines for LLM limitations.
Je zei:
ChatGPT zei:
Alright, here’s another juicy one — this time from finance — where rules beat LLMs hard:
Example: Automated Loan Approval Systems
Context:
Big banks and fintech companies often use automated systems to pre-approve loans (like mortgages, business loans, or personal credit lines).
Several startups and even large banks tried using neural networks and early language models to help "pre-screen" loan applicants based on:
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Their online presence (e.g., LinkedIn profiles, company websites)
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Their financial documents
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Customer chat conversations
The goal?
๐ To "intelligently" guess if a person or business was trustworthy and likely to repay.
What went wrong? ๐งจ
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The ML/LLM-based systems started making weird, biased decisions.
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For instance:
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Penalizing applicants who used words like "struggle" or "challenge" in motivational business stories — even when they were success stories!
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Giving higher scores to applicants who had polished, "corporate-sounding" language, regardless of actual financial numbers.
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Sometimes hallucinating positive indicators because the language was "optimistic," even if the applicant was broke.
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⚖️ Regulators stepped in — particularly in Europe (GDPR, AI Act) and parts of the U.S. — and said:
"You cannot deny loans based on opaque AI models. Applicants must be able to demand a full explanation of why they were approved or denied."
And because LLM decisions are inherently unexplainable, these AI systems were outlawed or severely restricted in financial decision making.
Why Rule-Based Systems Won
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Traditional loan approval relies on hard-coded rules:
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Credit score > 680 ✅
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Income-to-debt ratio < 35% ✅
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No bankruptcies in past 5 years ✅
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Every rejection or approval can be broken down into exact numbers and criteria.
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It’s auditable, transparent, and defensible in court.
Short version:
๐ฆ In finance, you can't just vibe-check someone's ability to repay a loan based on pretty words.
๐ You need cold, hard, rule-based logic that can be printed on a piece of paper and handed to a lawyer.
Pattern so far:
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When creativity and nuance are OK → LLMs win.
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When someone's life, money, or rights are on the line → RULES. EVERY. TIME. ๐️
Would you also want a quick peek into law next?
(There's an absolutely wild story about a lawyer who used ChatGPT for a court filing... and got caught because it hallucinated fake cases!) ๐จ⚖️๐ฉ⚖️
Let me know!
Je zei:
ChatGPT zei:
Alright, this one is legendary — a real cautionary tale straight from the legal world:
Example: The Lawyer Who Used ChatGPT in Court — and It Hallucinated Fake Cases
Context:
In 2023, a lawyer from New York — Steven Schwartz from the firm Levidow, Levidow & Oberman — was representing a client in a personal injury case against an airline.
Needing to file a legal brief (a document where you cite laws and past court cases to support your argument), he used ChatGPT to "help" find relevant case law.
What went wrong? ๐ต
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ChatGPT confidently gave him several legal case citations.
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The problem: The cases were completely made up.
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The cases didn’t exist in any court database.
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The decisions, quotes, even the judge names were fabricated.
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He trusted it.
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He included them in the official court filing.
The opposing lawyers caught it immediately.
They tried to look up the cases — and nothing matched.
The judge got involved, ordered a hearing, and absolutely roasted the lawyer and his firm in public.
๐ฅ The lawyer and his firm were fined.
๐ฅ Their reputation took a huge hit.
๐ฅ The court issued warnings about using AI tools irresponsibly in legal settings.
Why a Rule-Based System Would Have Prevented This
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Traditional legal research tools (like Westlaw, LexisNexis) are rule-based at their core:
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They only return real, verified cases.
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If a case isn't in the database, it simply doesn’t show up.
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They don't try to "guess" or "be helpful."
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They fail safely — i.e., no result is better than a hallucinated result.
Short version:
๐จ⚖️ In law, making up stuff with confidence is worse than saying nothing.
๐ Rule-based research may be slower and less "chatty," but it ensures real-world grounding — critical when your license and client’s fate are on the line.
Moral:
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LLMs are master improvisers. Great for brainstorming, bad for binding legal realities.
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Rule systems are boring but trustworthy. Exactly what you want when your job is on the line.
Would you like me to summarize across all these fields — like a simple cheat sheet for "When Rules Beat LLMs"? ๐⚡
(Might be super handy if you're thinking about building something in this space!)
Want it? ๐
Je zei:
ChatGPT zei:
Alright, here’s your cheat sheet — super tight, super useful:
๐ง When Rules Beat LLMs: Cheat Sheet
Domain | Why Rules Win | Key Failure of LLMs |
---|---|---|
Medical | Hard safety constraints, explainable extraction, no hallucinations | LLMs can invent data, can't guarantee field-by-field accuracy |
Airlines (Customer Service) | Legal accountability for promises made to customers | LLMs can "improvise" wrong policies |
Finance (Loans, Credit Decisions) | Transparent, auditable criteria; legally required explanations | LLMs introduce bias, make opaque decisions |
Law (Legal Filings, Research) | Verifiable sources only, strict factual accuracy | LLMs hallucinate cases and citations |
Regulated Industries (Banking, Insurance, Healthcare) | Predictable outputs, audit trails, compliance proof | LLMs are probabilistic, unpredictable under pressure |
๐ Golden Rules
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If a mistake can cost money, legal penalties, or human lives → Rules.
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If you need full explainability (audit or court) → Rules.
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If the domain evolves very slowly (like law or finance rules) → Rules scale well.
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If being wrong is worse than being silent → Always prefer Rules.
๐ When You Might Still Layer LLMs In
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Use LLMs for idea generation, drafting, summarization — but gate their outputs through strict rules before anything "goes live."
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Example:
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LLM drafts an answer →
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Rule system checks "is this policy-compliant?" →
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Only then deliver to user.
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(LLM + Rules is actually a huge architecture pattern right now in serious AI engineering.)
⚡ One-Liner to Remember
"Rules guard the walls. LLMs dance inside them."
Would you like me to also sketch a quick "LLM + Rule hybrid system architecture" diagram if you're thinking about designing something like this?
(It's super common now in AI product design — called a Guardrail architecture.) ๐ฏ
Want a visual?
Je zei:
ChatGPT zei:
Awesome, let’s do it! Here's a simple but powerful visual layout of a Guardrail System that combines an LLM with hard Rules:
๐ก️ LLM + Rules Hybrid (Guardrail Architecture)
User Input
↓
[ Pre-Validation Rules Layer ]
→ (Reject obviously bad inputs: e.g., profanity, illegal requests)
↓
[ LLM Engine (e.g., GPT, Claude) ]
→ (Generates draft output: text, answers, extracted data)
↓
[ Post-Validation Rules Layer ("Guardrails") ]
→ (Check: Did output violate policies? Missing required fields? Hallucinate?)
→ (If FAIL → return safe fallback, error message, or escalate to human)
↓
[ Final Output to User ]
๐ฅ Key Components Explained
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Pre-Validation Rules Layer
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Stop bad requests before reaching the LLM.
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Example: "Reject any request that mentions violence, hacking, illegal activity."
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LLM Engine
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Generate text, answers, ideas freely.
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But assume it’s "guilty until proven innocent."
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Post-Validation Rules Layer
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Scrutinize the LLM’s output.
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Examples:
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Does this reference an allowed source only?
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Does it match policy templates?
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Is all extracted data verifiable?
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Fallback Mechanisms
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If output fails validation → Either:
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Send a generic safe message ("We’re sorry, we cannot process this request.")
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Escalate to human review if necessary.
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๐ฏ Bonus Tip: Real-World Techniques
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Regex / Structured Checkers for specific outputs (e.g., did the LLM generate a real medical code?)
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Knowledge Base Verification (e.g., re-check any facts against a database before trusting)
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Threshold Tuning (e.g., only allow answers above a certain confidence score)
๐ Why This Matters
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You get the creativity and power of LLMs
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Without giving up control, compliance, or user trust.
Would you like me to quickly show you a real-world example architecture too — like how, say, a medical chatbot or a finance assistant would be built using this model? ๐๐ต (could diagram one fast for you if you want!)
Je zei:
ChatGPT zei:
Perfect — let’s do a real-world one!
๐ฅ Real-World Example: Medical AI Chatbot Using LLM + Rules
(Imagine a system helping patients ask about medications, symptoms, appointment scheduling.)
๐ง Architecture Diagram
User Question
↓
[ Pre-Validation Layer ]
→ Block prohibited topics (e.g., "how to harm myself")
→ Language filtering / intent detection
↓
[ Intent Classifier ]
→ Is this about symptoms, medications, appointments, billing, etc.?
↓
(If "Medical Advice" detected → stricter controls)
↓
[ LLM Engine (e.g., fine-tuned GPT) ]
→ Generate a draft response
↓
[ Post-Validation Guardrails ]
→ Check:
- Is the medication name valid? (check against medical database)
- Are only approved "safe phrases" used? (no direct diagnosis, no treatment advice)
- Is there proper disclaimer language? ("This is not medical advice...")
↓
(If output FAILS validation → fallback message: "Please contact your healthcare provider.")
↓
[ Deliver Final Response to User ]
๐ง Key Special Features in Medical Systems
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Medication database lookup:
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If LLM mentions a drug → Verify spelling, existence, approved use.
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Symptom-to-Diagnosis rules:
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NEVER allow the LLM to "diagnose" — only suggest that user seek medical attention.
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Mandatory Disclaimers:
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Even a perfectly good answer MUST attach standard legal disclaimers.
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๐จ Example Guardrail Rule
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If the LLM uses phrases like:
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"You should take..." ❌ → BLOCK
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"It is recommended you..." ❌ → BLOCK
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Must instead phrase as:
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"You may wish to consult your doctor regarding..." ✅
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๐ Result:
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You get a smart, conversational experience ๐ฏ
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BUT it is legally and medically safe ✅
This exact model is why companies like Mayo Clinic, Babylon Health, and other major telemedicine providers either:
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Build tight wrappers around LLMs
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Or only use LLMs internally, and expose users only to guardrailed outputs.
Would you also want me to quickly sketch a similar one for finance? ๐ฐ (like a personal banking assistant example?)
Finance guardrails are even crazier sometimes! ๐
Je zei:
ChatGPT zei:
Awesome, let's dive into a finance one — it’s super juicy because finance demands brutal precision and compliance:
๐ต Real-World Example: Personal Banking Assistant Using LLM + Rules
(Imagine a chatbot helping users check balances, explain fees, suggest savings tips, etc.)
๐ง Architecture Diagram
User Input
↓
[ Pre-Validation Layer ]
→ Filter for sensitive topics (e.g., crypto advice, investments without disclaimers)
→ Detect user intent (Balance inquiry? Transaction help? Credit score?)
↓
[ Intent Routing ]
→ Simple info (balances, transactions) → rules-only API lookup
→ General finance advice → LLM draft generation
↓
[ LLM Engine (fine-tuned GPT/Claude/etc.) ]
→ Generate helpful language for non-critical topics (e.g., budgeting tips)
↓
[ Post-Validation Guardrails ]
→ Check:
- NO investment advice unless from a pre-approved knowledge base
- No predictions ("Bitcoin will rise to $100K!" ❌)
- Regulatory language inserted (e.g., "Not financial advice" required)
- All numbers cited must match actual account data (API cross-check)
↓
(If output FAILS → fallback: "Please contact a financial advisor for personalized assistance.")
↓
[ Final Output to User ]
๐ง Key Guardrails Specific to Finance
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Real-time Data Verification:
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If LLM says "your account balance is $2,540" → must double-check live with banking backend.
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No Predictive Language Allowed:
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Phrases like "you will earn," "you are guaranteed" must be blocked.
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Regulatory Compliance:
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Always show clear disclosures like:
"This is general informational content. For financial advice tailored to your situation, please consult a licensed financial professional."
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Fallback Escalation:
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If a user asks high-risk questions ("Should I buy stocks?") → Auto-escalate to human agents.
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๐จ Example Guardrail Rule
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If LLM-generated text contains:
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"You should invest in..." ❌ → BLOCK
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"Guaranteed return of..." ❌ → BLOCK
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Allow only:
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"Here are some budgeting tips based on general financial principles..." ✅
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๐ Result:
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The chatbot feels intelligent and conversational ๐ง
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But cannot expose the bank to legal action, fraud, or false promises ๐️
๐ Pro Tip:
Big banks today (think JPMorgan, Bank of America) are either:
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Building "narrow" LLMs trained only on verified data
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Or combining LLMs with RULES+APIs for any sensitive interaction
This hybrid model is now industry standard in any regulated field.
Would you also want a crazy short "design checklist" you could use anytime you're designing an LLM+Rules system yourself? ๐ ️ (Something like a 10-point designer’s guide?)
I can throw that in if you want! ๐
Je zei:
ChatGPT zei:
Awesome — here’s a very practical, field-tested ๐ ️ LLM + Rules System Designer Checklist:
๐งฉ 10-Step Checklist for Designing Safe LLM + Rules Systems
✅ 1. Define High-Risk vs Low-Risk Outputs
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What outputs absolutely cannot be wrong?
(e.g., money transfers, medical advice, legal citations) -
What outputs can tolerate some looseness?
(e.g., jokes, greetings, motivational tips)
✅ 2. Use Pre-Validation to Filter Inputs
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Block illegal, unsafe, out-of-scope user questions before they hit the LLM.
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Example: Ban investment advice questions unless authenticated professional users.
✅ 3. Classify Intent Early
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Route inputs differently based on user intent:
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API lookups for hard data (balances, schedules)
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LLM generation for "soft" content (explanations, friendly phrasing)
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✅ 4. Constrain the LLM’s Role
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Make it a "language generator" — not a "knowledge source."
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Feed it trusted content only if possible.
✅ 5. Hard Validate All Critical Outputs
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Post-process LLM outputs:
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Validate numbers against databases
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Validate dates, names, medication lists, etc.
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Flag anything unverifiable for manual review or fallback messaging.
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✅ 6. Insert Mandatory Legal Language
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If required (finance, healthcare, law), automatically attach disclaimers no matter what the LLM says.
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Example: "This is not legal advice."
✅ 7. Never Let the LLM Invent Facts
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Use "retrieval augmented generation" (RAG) if necessary:
→ LLM retrieves real documents, then summarizes.
✅ 8. Fallback Gracefully
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If output validation fails → deliver a safe, polite fallback.
(e.g., "We’re unable to process your request right now. Please contact support.")
✅ 9. Log Everything
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Save full interaction logs for:
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Debugging
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Legal audits
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Model improvement
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(In critical systems, no answer should be untraceable.)
✅ 10. Plan for Human Escalation
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Always have a way to escalate complex or dangerous requests to a human agent.
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Think of the LLM as first triage, not final authority.
⚡ Super-Short Summary
"Treat the LLM like an enthusiastic intern. It can draft, suggest, and help — but you must double-check its work before shipping it." ✍️๐ก️
Would you also like a real quick example prompt showing how you'd instruct an LLM properly inside this system? (Example of how to “lock” its behavior a bit?) ๐
Could be useful if you're actually writing prompts for one! Want it? ๐
Je zei:
ChatGPT zei:
You're very welcome! ๐ I'm glad I could help. If you ever need more info or have new ideas to explore, don't hesitate to reach out. Have fun with your projects, and good luck with everything! ๐๐จ๐ป๐ฉ๐ป